Here's a scenario for you:
Your forum's most active and contributing members can't get along with anyone.
The member posts a lot of content that is very high in quality.
However, they run other members off because they're quick to judge, negative, and borderline abusive.
You spoke with the member before and they get defensive.
You've exhausted your options.
Do you ban the troublemaker? Or do you risk losing members and becoming a toxic community?
Your forum's most active and contributing members can't get along with anyone.
The member posts a lot of content that is very high in quality.
However, they run other members off because they're quick to judge, negative, and borderline abusive.
You spoke with the member before and they get defensive.
You've exhausted your options.
Do you ban the troublemaker? Or do you risk losing members and becoming a toxic community?